SHIPPING & REFUND POLICY
Shipping Policy
AstraVyx ships worldwide.
Processing Times
Orders are generally processed within 1–5 business days after payment is received.
Processing times may vary during holidays, sales events, or periods of high order volume.
Shipping Times
Delivery times vary depending on destination and carrier.
Shipping estimates are not guaranteed and may be affected by:
- Customs processing
- Weather conditions
- Carrier delays
- Holidays
- Other circumstances beyond our control
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by local authorities.
AstraVyx is not responsible for these additional charges.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.
Refund & Return Policy
We accept returns within fourteen (14) days of delivery.
Return Eligibility
Returned items must:
- Be unused
- Be in original condition
- Include original packaging when possible
- Be accompanied by proof of purchase
Return Shipping Costs
Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Refund Process
Once a returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider.
Non-Returnable Items
We reserve the right to refuse returns for:
- Used products
- Damaged items caused by misuse
- Items returned outside the return period
- Items not in resalable condition
Contact
For return requests, contact:
support@astravyx.net
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